At Travel & Leisure Group we like to treat our customers as human beings and not as a number, and we also like to reciprocate this ethos with our clients. Below is a summary of the company, it’s staff and departments.
Maria Mills-Farinas, Managing Director, graduated from Toulouse University in France. She worked for large multinational corporations such as The Ever Ready Company (Great Britain) Limited and G.I.C. (General Instrument Corporation) in a management capacity.
She joined the Timeshare industry in its infancy in the 80’s, working initially at the resorts Carvynick Cottages in the southwest of England and later running, for a number of years, Clovelly Golf & Country Club for the Tourist Advisory Group, whose owner was the first Managing Director of RCI Europe, where her interest in Timeshare Resales started.
Primarily from a finance and management background with sound knowledge of law and legal matters, in 1992 she set up Travel & Leisure Group with her partner John Hepplewhite, now deceased, and they both brought the company to where it is today, a very successful international organisation and the largest independent Timeshare Reseller in Europe and the East.
Maria’s knowledge of foreign languages and the ability to communicate with different nationalities combined with John’s expertise in setting up a network of agencies worldwide, made Travel & Leisure Group what it is today, a truly international organisation.
Peter Mills, retired Company Secretary and Maria’s husband, spent his early years with ICL selling mainframe computers, but after an unfortunate motoring accident he moved into administration with Air Products and Chemicals Incorporated.
He spent eighteen years filling various management roles before moving to head office in Surrey in a national administration role. After a reorganisation that did not suit him, he joined John and Maria as Company Secretary part-time looking after the accounts and legal matters.
However, the fast company growth soon required that he join full time and he was head of the Legal and Finance department for over fifteen years, incorporating Travel & Leisure Group conveyancing and brokerage services and TRI property investment company. His background in sales combined with accountancy brought a wealth of knowledge to the business that is still part of our practices today.
Peter now provides advice to the company on an ad hoc basis.
John has a very strong customer service background and also has extensive travel knowledge. John heads the Legal and Administration Departments and as such he deals with all transfer of ownership and conveyancing contracts. He oversees a dedicated administration team who ensure all customer correspondence is carried out professionally.
John has been with the company since 2012 and has helped strengthen our relationships with resorts, trustees and management as well as the vendors and purchasers. Part of the senior management team and a key decision maker within the company.
Sarah joined us in early 2013 as our Operations Manager. She has over 16 years experience in the timeshare resale industry and previously worked with the former Managing Director for RCI Europe and South East Asia. Sarah is an integral part of the senior management team and holds a key position within our company.
Part of her role is to oversee the smooth running of the company operations ensuring the procedures and policies are followed. She has a keen interest in timeshare rentals and is spearheading the overhaul of our rental program. Strong customer services experience and her versatility within the resale industry greatly assists Sarah in her role.
Kellie Hammond and her sales team are dedicated to providing you with the highest quality service and achieving the best possible results for you. Coming from a sales background, Kellie has been with the company since 1998 and her knowledge of Timeshare ensures that her sales team are able to provide the best possible advice and service. Kellie also manages the foreign desks for France, Germany, Italy and Spain.
With over 30 years joint experience between them, their knowledge and sales skills are proven day after day and driven by the fact of customer satisfaction and results.
Our negotiation team is dedicated to providing you with the highest quality service and find you the perfect Timeshare within your budget.
With over 30 years joint experience between them, their Timeshare knowledge and sales skills are proven day after day by the comments from our customers.
Our administration and conveyancing department, headed by John Pearce, ensures the smooth running of the administrative side of the business.
Adam Leitch, with the company for some sixteen years, has a strong background in IT, administration and web development and works with the Managing Director on the various Company Charity projects.
Our dedicated Customer Helpline provides clients with the reassurance that we are here for them.