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Travel and Leisure Group
 





timeshare


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Professional Timeshare buying and selling - Customer Satisfaction

"Many customer satisfaction surveys give customers the opportunity to provide comments. Evaluating each comment as
it is returned will be helpful in understanding the needs of individual customers"
~ anon

According to the many business guru's and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. After all sales are vital to a business, so shouldn't you take care of the customer.

You need a reliable way of managing your customers and ensuring that you are delivering the right level of customer service. As a company that prides itself in customer satisfaction, we like to show what our customers think of us.

We would like to thank all our clients who took the time to write to us with their comments about the standard of services they received. We pride ourselves on the quality of service we provide but it is most gratifying to receive so many wonderful statements from our buyers and sellers.

To view the original letter, click on the Click here to view letter icon and it will open in a new window.

 

The winner of this quarters prize draw is Mr John Sault. Highslide JS
Congratulations Mr Sault, your cheque for £125 is making its way to you.

Would you like to win £125 cash?
Have you dealt with Travel & Leisure Group on a sale, purchase or rental?

Make sure you send your comments to us for your
chance to win £125 in our quarterly prize draw.


“I would like to thank Travel & Leisure for the professional way in which you sold my Marriott Gold Holiday week.”

 

Mr Wright August 2014

 
 

“In a Timeshare World with a lack of trust, Travel & Leisure are excellent, honest, trustworthy and good customer service.”

 

Mr Thompson August 2014

 
 

“We hae already recommended Travel & Leisure to many of our friends.”

 

Mr & Mrs Wakeman August 2014

 
 

“...we are absolutely thrilled with our purchase, the standard of the apartment and its location with views over Los Cristianos Bay....”

 

Ms Banerjee-Cohrane August 2014

 
 

“I have been impressed with the efficiency of the Travel & Leisure Group.”

 

Mr & Mrs Parsons August 2014

 
 

“The service from all of you at Travel & Leisure is exemplary every time we rent weeks with you and I look forward to dealing with you again.”

 

Mr Hughes August 2014

 
 

“I would be happy to recommend this company for selling Timeshare properties.”

 

Mrs Weekes August 2014

 
 

“We are very pleased with your service and prompt payment.”

 

Mr & Mrs Harding July 2014

 
 

“The service was very good and problem free and would recommend T&L Group to others...”

 

Mr Derby July 2014

 
 

“Everyone I dealt with were so very very helpful every step of the way.”

 

Mrs Lever July 2014

 
 

“I though I would send you a quick email to record our appreciation...”

 

Mr & Mrs Scott July 2014

 
 

“Thank you, you did what it said on the label, no complaints, very pleased.”

 

Mr & Mrs Edwards July 2014

 
 

“We would like to thank you very much.”

 

Mr Utzel & Ms Kraatz July 2014

 
 

“We are very pleased with the service that you provided and thank you.”

 

Mr & Mrs Hanley June 2014

 
 

“Buying a Timeshare through Travel & Leisure is easy because of their expert and friendly staff.”

 

Mr Sault June 2014

 
 

“Travel & Leisure have been so helpful in our recent timeshare purchase.”

 

Mr & Mrs Welford May 2014

 
 

“Excellent service undertaken by excellent people.”

 

Mrs Shaw May 2014

 
 

“Thanks to Travel & Leisure team as the process waqs relatively fast and straight forward with minimal paperwork.”

 

Mr & Mrs Barrett May 2014

 
 

“Thank you for your excellent service over this transaction”

 

Mr & Mrs Barrett May 2014

 
 

“This is our second purchase through yourselves and we find you pleasant and business like to deal with. Thank you..”

 

Dr & Mrs Page May 2014

 
 

“A very pleasant transaction - hassle free.”

 

Miss Levitt & Mr McKinnon April 2014

 
 

“Very good service, no complaints.”

 

Mr & Mrs Brooks April 2014

 
 

“Thank you!”

 

Mr & Mrs Westbrook April 2014

 
 

“With very many thanks - will definitely recommend - a great hassle free service"

 

Mr & Mrs Munro April 2014

 
 

“Thank you to Travel & Leisure, it was good to talk to real people and we will recommend your service”

 

Mr & Mrs Harris March 2014

 
 

“Great service, they kept me updated with the progress all the way through.”

 

Mr Ruston-Edwards March 2014

 
 

“Thank you for your assistance with the sale”

 

Mr & Mrs Kaye March 2014

 
 

“Thank you for the sale of week 7”

 

Mr & Mrs O'Sullivan March 2014

 
 

“Everything went very smoothly and efficiently”

 

Mr & Mrs Szpurko February 2014

 
 

“Would not hesitate in recommending Travel & Leisure Group”

 

Mrs Lamb February 2014

 
 

“We have no complaints about the speed or clarity of the service provided.”

 

Mr & Mrs Balfe January 2014

 
 

“It was a pleasure to deal with Travel & Leisure Group.”

 

Mr & Mrs Roberts January 2014

 
 

“Thank you very much for your 100% service.”

 

Mr Buchan January 2014

 
 

“We have been working with Travel & Leisure for many years now and we are very pleased with their job.”

 

Mr & Mrs Wendschiag January 2014

 
 

“We have been extremely happy with the service Travel & Leisure have provided.”

 

Mr & Mrs Wooldridge December 2013

 
 

“Travel & Leisure kept us informed all the way along.”

 

Mr Manwaring & Ms Sawyer November 2013

 
 

“Very happy with purchase, location and dealings with Travel & Leisure.”

 

Mr & Mrs Scott November 2013

 
 

“Quick turnaround of sale, happy with total process.”

 

Mrs & Mrs Noone October 2013

 
 

“Excellent customer service, friendly, couldn't ask for more, great guys. Thank you.”

 

Mrs Sims October 2013

 
 

“All staff were pleasant and helpful and a successful outcome achieved.”

 

Mr Eggleton October 2013

 
 

“My wife and I have used the services of Travel & Leisure to purchase Timeshare weeks on four seperate occassions.”

 

Mr & Mrs Alexander October 2013

 
 

“I was pleased with the way it was handled and the way it was concluded.”

 

Mr & Mrs Tucker October 2013

 
 

“We will definitely recommend you to others.”

 

Mr Reed & Mrs Straughair September 2013

 
 

“Once the sale was agreed the whole process was very professional.”

 

Mr Clarke September 2013

 
 

“We are very pleased with the service from Travel & Leisure.”

 

Miss Michalski September 2013

 
 

“Everyone I have dealt with has been exceptionally friendly and helpful”

 

Mrs Nunn August 2013

 
 

“An excellent deal coupled with excellent service”

 

Mrs Grant August 2013

 
 

“Thank you for your prompt and efficient service”

 

Mrs Oates July 2013

 
 

“Buying with Travel & Leisure has been completely hassle free - thank you”

 

Mr Wadham & Mrs Clarke July 2013

 
 

“I would like to express my gratitude for all the help and kindness I have received”

 

Mr & Mrs Hackett June 2013

 
 

“Many thanks for your help and a speedy sale”

 

Miss Bullivant June 2013

 
 

“The whole process was almost transparent and certainly trouble free and pleasing”

 

Mr & Mrs Tighe May 2013

 
 

“I would be very happy to recommend the company to others”

 

Mr & Mrs Smith April 2013

 
 

“We have been impressed with the service from your company”

 

Mr & Mrs Henry April 2013

 
 

“Once a buyer was found the paperwork and settlement proceeded efficiently”

 

Mr & Mrs Maceachan April 2013

 
 

“We wish to thank you for excellent service you have provided”

 

Mr & Mrs Lowson April 2013

 
 

“I have been very impressed with the service I have received”

 

Ms J Morriss April 2013

 
 

“Very professional and efficient”

 

Mr & Mrs Cauldwell March 2013

 
 

“Travel & Leisure are first class and to be commended”

 

Mr & Mrs Griffiths March 2013

 
 

“On the basis that any Company is the sum total of it's employees, yours is excellent!”

 

Mr & Mrs Webb February 2013

 
 

“Hassle Free. Uncomplicated. Good Communication”

 

Mr & Mrs Thomas February 2013

 
 

“We have already recommended Travel & Leisure Group to our friends”

 

Mr & Mrs Duce February 2013

 
 

“Everyone we had dealing with at TLG acted very professionally and expediently for us and we would like to say a great big thank you to all”

 

Mr & Mrs Kane February 2013

 
 

“Thank you for excellent work!”

 

Mrs & Miss Bull January 2013

 
 

“I would have no hesitation in recommending their service to other Timeshare owners.”

 

Mr Tuley January 2013

 
 

“Whoever purchased the weeks got a really good deal...”

 

Mrs Williams January 2013

 
 

“I would recommend your company to anyone wanting to sell their Timeshare..”

 

Mr & Mrs Skeggs January 2013

 
 

“We have been absolutely delighted with the service we have received...”

 

Mr & Mrs Taylor December 2012

 
 

“We would recommend Travel & Leisure to any people wanting to buy or sell Timeshare...”

 

Mr & Mrs Buckland December 2012

 
 

“Staff very friendly and helpful...”

 

Mr & Mrs Robinson December 2012

 
 

“Excellent service...”

 

Mr S & Mr J Fogarty December 2012

 
 

“With many thanks to very helpful staff”

 

Mrs C Harris December 2012

 
 

“Travel & Leisure Group have provided excellent service in selling my Timeshares...”

 

Mr & Mrs Sandison December 2012

 
 

“Travel & Leisure Group was very helpful in assisting us with our timeshare purchase in Malta.”

 

Mr & Mrs Dodd November 2012

 
 

“Many thanks for a smooth stress free transaction”

 

Mr & Mrs J West November 2012

 
 

“We find Travel & Leisure Group very helpful.”

 

Mr & Mrs Moon November 2012

 
 

“We are very grateful to Travel & Leisure Group for selling our Timeshare unit.”

 

Mrs Johnstone November 2012

 
 

“Our queries were always dealt with in a speedy manner”

 

Mr & Mrs Kirby November 2012

 
 

“Good service...”

 

Mr & Mrs Addison October 2012

 
 

“From start to finish - helpful/attentive/friendly service. Many thanks.”

 

Mr & Mrs Kilduff October 2012

 
 


“Despite our uncertainty about the Timeshare market and process we feel skillfully guided...”

 

Mr & Mrs Hill-Samuel October 2012

 
 

“I would like to express my thanks for the very efficient way you carried out this transaction.”

 

Mr P Sale October 2012

 
 

“We were most impressed with the service...”

 

J Coward September 2012

 
 

“The purchase itself went smooth and nice, with no problem for us”

 

Mr & Mrs O Gabrielsen August 2012

 
 

“Many thanks for a very professional service!”

 

Mr R Brennan August 2012

 
 

“I was so pleased with the way you dealt with the selling of my Timeshare...”

 

Mrs D Bayley August 2012

 
 

“I wish you to know that I shall not have the slightest hesitation in recommending your Company to my friends.”

 

Mr G Timmis August 2012

 
 

“Very good communication with legal team.”

 

Mr R Davies June 2012

 
 

“Professional service throughout the company.”

 

Mr J Alexander May 2012

 
 

“I found your service to be excellent and I would have no hesitation in recommending you to others.”

 

Mr B Wates May 2012

 
 

“Everything seems fine.”

 

Mr M Tierney May 2012

 
 

“We are thrilled with our purchase at Son Antem and wish to thank you for your excellent service.”

 

Mr & Mrs Lowson April 2012

 
 

“Should we hear of anyone else who wishes to dispose of their Timeshare we shall gladly pass on their details to you.”

 

Mr Shephard, Berkshire, April 2012

 
 

Very efficient and helpful, especially when I phone to clarify some points.”

 

Mrs Bishop, Dunstable, Feb 2012

 
 

"Fully Satisfied"

 
Mr Millar, East Ayrshire, January 2012
 
 

"First class - no problems !! All phone calls & queries dealt with in a prompt and efficient manner. We were kept informed and updated throughout. I thought I was the only one that was efficient - perhaps I am not alone after all. Many thanks"

 
Mr Henson & Mrs Thomas, Cheshire, January 2012
 
 

"Went all very smoothly, thanks !"

 
Mr & Mrs Gowdy, France, January 2012
 
 

"Thank you so much for the cheque, for the sale of my Madeira Timeshare, which arrived today. I appreciate all the kindness and understanding you have shown me during the negotiations for the sale. As explained, I had previously been through a very stressful time with a company who turned out to be a scam. So I was delighted that it was Travel & leisure that helped me in the end. I will of course pass on recommendations of your company to anyone who is in the same boat as myself."

 
Mr Bayley, Essex, October 2011
 
 

"Very efficient and informed all the way and did what they said they would do"

 
Mr R Russell, Aberdeen, October 2011
 
 

"Everything was perfect throughout the whole purchasing procedure. Thank you ! We kindly recommend Travel & Leisure Group for potential customer. We were at any time informed on the status of the purchase contract."

 
Herr & Frau Sattler, Germany, October 2011
 
 

"We thought the service we received was excellent. It was a simple, uncomplicated, process to sell our timeshare and buy another. You stuck to the timeframe too which was appreciated."

 
Mr & Mrs Clover, Essex, September 2011
 
 

"Thank you for a good service"

 
Mr & Mrs Erlandsen, Norway, August 2011
 
 

"I found the whole process easy. There was no pressure to buy, and I felt that you were being fair to both parties. I have already recommended you to other friends of mine who may be interested in buying second hand timeshares."

 
Mr & Mrs Charles, Somerset, August 2011
 
 

"This is the second time we have purchased Timeshare weeks from Travel & Leisure Group. On both occasions, our dealings have been dealt with in a very friendly and professional manner. We have recommended their services to several of our friends and would not hesitate in doing so again."

 
Mr & Mrs Alexander, Lincolnshire, July 2011
 
 

"Everyone was so helpful, especially Angela Frankland, who helped me a lot at the start of the negotiations, and was always so helpful whenever I had to phone for advice. Thank you very much."

 
Mrs Tomlinson, Preston, June 2011
 
 

"We were able to buy DRI points at a good price and the service was excellent. The people we had contact with were knowledgable and professional and always called back promptly. The purchase went smoothly and was concluded speedily. We were completely satisfied with the service provided by Travel & Leisure and would not hesitate to recommend them to others."

 
Mr & Mrs Gates, Bistol, May 2011
 
 

"Great service. Very efficient. Much better prices than going direct !"

 
Mr & Mrs Mason, Dublin, May 2011
 
 

"We have been fully satisfied with the service provided by the Travel & leisure Group during this purchase. We had many questions and were grateful for the speedy and professional response to all our enquiries."

 
Mr & Mrs Costley, Henley On Thames, May 2011
 
 

"The purchase of our Timeshare week at Marriott Son Antem was dealt with in a thoroughly professional and courteous manner and within the time scale outlined at the outset. We have no hesitation in recommending your company to prospective purchasers of Timeshares."

 
Mr & Mrs Shaw, Worcestershire, May 2011
 
 

"I feel comfortable about the way our trade is carried on. I received the certificate at the end of March"

 
Mr & Mrs Sorensen, Denmark, May 2011
 
 

"We have mainly dealt with Angela Frankland and it been good, solid work on her side. Our compliments on a swift, reliable service. When we look at more holiday options Angela will definately be part of our "dream team". Also Gavin, the Norwegian rep was promp and accurate in his response."

 
Mr Normann, Norway, April 2011
 
 

"I have received the letter from you informing me that that the purchase is now complete and I will of course as stated acknowledge the receipt of the ownership documents when I receive them from Diamond Resorts. I have just spoken to Mr Rogers and he has not had the same confirmation, will he have to call Diamond directly or would you be kind enough to email him and let him know that the change of ownership is now complete.Thank you again for your assistance throughout you have been very helpful and I am looking forward to my future holidays with Diamond."

 
Mr Wilson, By Email, April 2011
 
Highslide JS
 

"We are very happy and satisfied with the service provided from Travel & leisure Group and are looking forward to the future stays at Club Monte Anfi."

 
Mr & Mrs Petersen, Denmark, April 2011
 
 

"A very efficient and no nonsense service. I am happy to recommend to others"

 
Mr & Mrs Atherton, York, March 2011
 
 

"Thanks for your excellent service. We would definately use you again in the future and would highly recommend you"

 
Mr & Mrs Newsome, Cheshire, March 2011
 
Highslide JS
 

"Simple & effective service"

 
Mr Kilduff, West Yorkshire, February 2011
 
 

"Thank you for handling the sale of our Timeshare. You kept us informed at all stages of the transaction which were very involved. We were impressed with the courtesy and follow up by all members of the staff we spoke to. Once again, a big thank you"

 
Mr & Mrs Taylors, Essex, February 2011
 
 

"We have the pleasure in thanking Travel & Leisure for the quality of service rendered to our purchase of a week at Anfi Beach Club"

 
Mr Duchateau & Mrs Scherpenberghs, Belgium, February 2011
 
 

"Thank you ! Knowledge, patience, polite, helpful. Quality on work"

 
Mr Tvedt, Norway, January 2011
 
 

"I am very satisfied with the service you provided concerning buying for me Tiemshare at Anfi Del Mar, Gran Canaria. I can therefore recommend your firm"

 
Mrs Kjorboe, Norway, January 2011
 
 

"Thank you for your help and advice and the way you gave consideration to my circumstances. A personal and professional service"

 
Mrs Fairless, Shrewsbury, December 2010
 
 

"I wish to take this opportunity to thank you and your company for the courteous and efficient manner in which you handled this mantter. I would not have the slightest hesitation in recommending your company to prospective purchasers / sellers. Please feel free to advise your prospective clients that I would be quite happy for them to contact me by telephone, email or letter."

 
Mr Mason, Cheltenham, November 2010
 
 

"So far we have been pleasently suprised with the efficient way you have dealt with our purchase and look forward to a successful and speed conclusion. A special mention to Angela Frankland for dealing with any questions we asked"

 
Mr & Mrs Rhodes, West Yorkshire, October 2010
 
 

"T & L were extremely helpful and patient at every stage in the process. This was my second purchase through T & L and I have recommended them to several friends who have also purchased with T & L. I would not hesitate to recommend T & L to anyone considering a Timeshare resale."

 
Mr Wells, Hants, September 2010
 
 

"Thank you for the best of service and information through the entire process. I have no problems with recommending your firm to family and friends. As the matter of fact I have already told two friends of friends about my experience with you and they may very well end up buying timeshare from you in the near future."

 
Mrs Solberg, Norway, September 2010
 
 

"Extremely pleased with the entire service. We felt there really was a personal touch and we weren't just a name on a list."

 
Mr & Mrs Evans, Cardiff, September 2010
 
 

"The whole process was very smooth. Travel & Leisure have been exceptional throughout all aspects. Well done."

 
Mr & Mrs Nicholson, London, September 2010
 
 

Sale of Diamond Resorts European Collection Points
"We were very pleased with the service we received.The resale was speedy and efficient, the only delay was by DRI not informing Travel & Leisure that the certificates had been issued to the new owners even though they did inform us."

 
Mr & Mrs Hussey, Bucks, August 2010
 
 

"I am pleased to confirm the receipt of the cheque for £5,910.88 for the sale of the floating week at the Pine Cliffs resort. We have been trying to sell the property for a number of years, and after a number of false starts and loss of a not insignificant amount of money, we are very pleased, relieved and grateful that we finally contacted Travel & Leisure. We have been impressed with the approach of Travel & Leisure and have no hesitation in recommending them to anyone who is anxious to sell their timeshare. Once you found a potential buyer, you have been very professional in guiding us through the various procedures, and have been very patient with sellers who were from onset somewhat skeptical of what might turn out to be 'just another scam'. Many thanks for your assistance in bringing the sale to a satisfactory conclusion."

 
Mr Davis, Cambridgeshire, July 2010
 
 

"I have found your service exceptionally good and did mention you to other timeshare owners when I was over there in May. I love the Illetas properties. They suit me perfectly."

 
Mrs Sellers, Devon, June 2010
 
 

"Many thanks for the cheque which arrived today. It is almost 11 months since I first contacted you re a sale of the timeshare apartment at Anfi and there have been numerous emails over this period  as we tried to get all the ends in place. Throughout our correspondence I have found Travel & Leisure very helpful and you, in particular, have always responded efficiently to my emails even though some of the answers you gave were not what I wanted to receive! Hopefully we have all learnt some lessons from this transaction, one definitely being that a client (the buyer)  needs spoon feeding and one cannot just anticipate that documents will be signed and secondly that Anfi is not very co-operative to second-hand deals and is very slow in responding to any type of correspondence.Many thanks again for all your support and assistance and I would certainly use Travel &  Leisure and ask for you in particular,  if we ever decide to purchase another second hand timeshare apartment. Hopefully this email will suffice as a letter re the final paragraph of your letter and that the management takes note of the kind words I have said about your efficiency in settling this deal."

 
Mr & Mrs Moore, By Email, June 2010
   
 

"Many thanks once again for the excellent and speedy service."

 
Mr & Mrs Ismail, Cheshire, April 2010
 
 

"We would like to thank you for your help in bringing this to a satisfactory conclusion and will be happy to recommend your service, should the occasion arise in the future."

 
Mr & Mrs Wallace, Birmingham, April 2010
 
 

"Just a quick note to say thank you so much for the cheque for £1114.00 in payment for the sale of our 2 weeks in Gran Canaria. I would like to thank your team for being patient and professional at all times. Even thouygh the value of my Timeshare has sadly gone donw over the years, it only took about 6 months in which to get a buyer through your company. I found the fee of £174.00 very reasonable. Thank you again."

 
Mrs Francis, Hastings, April 2010
 
 

"I would like to say how pleased I was for the service I received while purchasing my timeshare in Club Del Carmen. I wish to thank Angela & Steve for all the kind attension I was given"

 
Mrs Holland, Merseyside, March 2010
 
 

"In terms of commenting on your service, I am pleased to say that I have recieved excellent service from you since becoming a client. While it has not been possible to sell my two weeks in Anfi to date, I have been more than satisfied with the service you have given in terms of being able to secure rental of both my weeks in the interim. This has been a bonus"

 
Mr Barker, Worcester, March 2010
 
 

"We are happy to say everything regarding our purchase of the 2nd Timeshare has been okay ... We can only recommend your company."

 
Mr & Mrs Mandrup, Denmark, March 2010
 
 

"I confirm receipt of cheque for £1100.00 in respect of rental of Puerto Anfi weeks 21 & 22 - Thank you ! For the record I would like to say the transaction has been smooth and worry free. It's a please to do business with Travel & Leisure."

 
Mrs Durkin, Tyne & Wear, February 2010
 
 

"Thank you for the cheque (£7,197.80) in relation to the above contract. I would also like to thank you for your professional handling of negotiations in regard to the sale. I felt most confident throughout the process"

 
Mrs Crisp, Oxon, January 2010
 
 

"Outstanding ! I have felt looked after through every stage of this process. Thank you very much"

 
Mr Smith, Aberdeen, January 2010
 
 

"As a second time buyer with Travel & Leisure we ar every pleased with the service provided and we would recommend Travel & Leisure to our friends, should they with to buy a Timeshare Resale"

 
Mr & Mrs Jorgensen, Denmark, January 2010
 
 

"Everything ran very smoothly and all parties involved have been helpful and efficient."

 
Mr & Mrs Parkinson, Lancaster, January 2010
 
 

"I have no doubts about recommend Travel & Leisure to anyone thinking of buying a resale Timeshare week. My experience has been great."

 
Mr Wells, Hants, January 2010
 
 

"Thank you for forwarding the very welcome cheque re the sale of my apartment at Paradise Kings Club, Cyprus. Both my wife and I have been very pleased by the courteous and efficient service. All of the staff that we have spoken to, have, without exception, been very friendly and helpful. It was nice to have my voice recognised some 2 months after making a sales request. We felt that we were talking to real people and not, as so frequently nowadays, the anonymous call centre. I would certainly be prepared to recommend your services to firmed and family."

 
Mr & Mrs T H, Swansea, January 2010
 
 

"We were very impressed with the ease and speed of the purchase. We would like to thanks Steve and Angela for their kind attention."

 
Mr & Mrs Swallow, Scarborough, January 2010
 
 

"Thank you for the letter of the 16December 2009, enclosing a cheque for £1,519.00 being the purchase price of week 16 at The Residence, Porta Mare, Madeira. At this time, following the death of my husband of 52 years, it was a great relief to find a company that dealt with the sale so efficiently. I think it took three telephone calls to confirm details and it was completed (as far as I was concerned) speedily and without extra input from me. I have a friend who has timeshare which works on points (they are Diamond and can only sell to other Diamond people) and has been trying to sell for two years. My thanks again for all your help at this very difficult time."

 
Mrs Sheeran, Hampshire, January 2010
 
 

"Thank you for your letter of 11th December and cheque completing the sale of our Timeshare. We were pleased that, in what were generally described to us as difficult times for such sales, you found a buyer relatively quickly and the sale itself went though without a hitch. Thank you for your services."

 
Mr & Mrs Newhouse, Amersham, January 2010
 
 

"I just wanted to thank you and the team at Travel & leisure for making our transaction go so smoothly. From the first time I first made an inquiry with Iain, I have been delighted with the level of customer service received. You can be assured we will be in touch when we have another requirement."

 
Mr P Watson, North Yorkshire, December 2009
 
 

"Con la presente sono a confermarvi che he ricevuto l'accredito sul mio conto corrente relativo alla settimana del contratto TL 9057W - Marriott's Club Son Antem Settimane 1 per float Gold Apt Flexy. Vi ringrazio inoltre per il servizio da Voi svolto efficientemente."

(I would like to take this opportunity to thank you for the bank transfer received in my current account relating to the sale of my week of contract TL9057W - Marriott's Club Son Antem, 1 floating week Gold Apt Flexi. Also thank you for your very efficient service.

 
Mr M Renato, Italy, December 2009
 
 

"Apologies for the delay but I just want to let you know that we have received BOTH cheques relating to the sale of my mother's gold weeks. So .... I think this is it. All gone. Many thanks for your help with the disposal of these Marriott Weeks. We'll all sleep a lot sounder now !"

 
Mr Billing, By Email, November 2009
 
 

"We would like to take this opportunity to thank you for a smooth and trouble free purchase of our time share arrangements. The whole process from start to finish was carried out within the time scales set by you and was trouble free. Now we are the owners of two time share apartments following in the footsteps of our son who also has a number of time share properties as you know, and recommended us to you in the first place ! We have already taken our first holiday in Cyprus and were impressed with the five star facilities and wonderful staff who made our stay such a memorable one, needless to say we are planning for next year already ! Thank you again for all your help and expertise."

 
Mr & Mrs Morgan, Wiltshire, November 2009
 
 

"Whilst writing I would again like to express my appreciation of the excellent service I have received from your company. You have now sold three of my Marriott timeshares, and apart from one person (whose name I cannot remember), the treatment I received was first class. My particular thanks go to Kellie who dealt with my advertising, Steve who sold the apartments, and of course yourself !"

 
Mr Levy, Woodford Green, November 2009
 
 

"My purchase experience with Travel & leisure was excellent, and I will recommend to all my friends. The two persons I was in contact, Mr David James, very kind and fast answering, and Miss Angela Frankland, very friendly and well informed. Really impressed. Thank you for your service."

 
Mr & Mrs Popa, Romania, November 2009
 
 

"A good job well done !"

 
Mr & Mrs Altman, Middlesex, November 2009
 
 

"Purchase fairly straightforward. Initially told it would take about 8 weeks, it took more like twelve weeks [admin: as a result of delays from the resort] Apart from this we are very happy with the service provided. Buying from Travel & Leisure was half the cost of buying direct from the Timeshare Group direct. We're very happy with the saving of almost £2,000"

 
Mr & Mrs Wylie, Belfast, November 2009
 
 

"We have felt very safe in every matter purchasing two Timeshares through Travel & Leisure Group at Club Gran Anfi. We think it has been necessary to contact the conveyancing manager Angela Frankland, because it has taken 3 1/2 months from purchasing the Timeshares until we got the contracts From Anfi. We have always got quick and serious answers from her, both through emails and by telephone. We got the same serious treatment and concern when we purchased the Timeshares via Gavin Eidsgard, Manager of Travel & Leisure Scandinavia."

 
Mr & Mrs Eide, Norway, November 2009
 
 

"We have been very pleased with the service we have received. The staff have all been very helpful and we would have no hesitation in recommending Travel & Leisure Group."

 
Mr & Mrs Bradney, Aston, October 2009
 
 

"Very good replay from Travel & Leisure Group. Thank you for a good service."

 
Miss Espeland & Mr Hagen, Norway, October 2009
 
 

"The cheque for sale of my Marriott weeks to Balazs Szanto has just arrived. Many thanks for your excellent service."

 
Mr Chandler, By Email, October 2009
 
 

"I confirm safe receipt of your cheque for £4886-82 (representing the sale of our second weeks timeshare). Thanks again for a speedy efficient, and very friendly service. I have no reservations about recommending your excellent service to my friends."

 
Mr Lee, Sheffield, October 2009
 
 

"Just a line to say thank you for the cheque for £3,074.50 for the sale of our Timeshare at Anfi Beach Club. I would also like to say thanks for your service, it was second to none. I would definitely refer anyone to sell or buy from you. Thank you."

 
Mr & Mrs Sabin, Sheffield, October 2009
 
 

"I herewith confirm that I have received the completion cheque for £1,700 in relation to the week. I would like to thank you for a smooth transaction and an excellent level of service throughout the transaction."

 
Mr Stuart, Derby, October 2009
 
 

"I have just received your cheque for £1474.80 upon my return from Italy. Thank you very much for your help in selling our timeshare."

 
Mr Hewitt, Dorset, October 2009
 
 

"Good customer service, didn't have any problems"

 
Mr & Mrs Quinlan, St Albans, October 2009
 
 

"1. Good service 2. Purchase done within the timescale advised 3. Happy to refer should the opportunity arise 4. Would certainly use this service again"

 
Mr & Mrs Hogg, Maidstone, October 2009
 
 

"Thank you for a great service !! The entire process has been hassle free, informative and of course good value for money."

 
Mr & Mrs Chauhan, Middlesex, September 2009
 
 

"I confirm safe receipt of your cheque for £4886.82. I am delighted with the service you have given and can confirm that your efficiency has exceeded my expectations (by a long way). Thanks again and I look forward to receiving your cheque for the sale of my second week. I have no reservations about recommending your company to any one of my friends and contacts."

 
Mr Lee, Sheffield, September 2009
 
 

"We would like to thank you all at Travel & Leisure for the efficient way you conducted the sale of our Timeshare, keeping us updated with all the various parties concerned ie RCI POints, Diamond Resorts and the new owners. If we come in contact with anyone wanting to buy or sell we will pass your company onto them."

 
Mr & Mrs Lockwood, Mexborough, July 2009
 
 

"Just to let you know I received the cheque today thank you. I went onto the Travel and Leisure website and made comments on the high standard of service received. I would like to make a suggestion regarding the advertising fees. I could not see anything on the website that related to these fees and I really think it would be worthwhile for those selling to know that most timeshare companies do make a charge for 'extra' advertising which is usually non-refundable. However, you offer an exclusive money- back guarantee for the advertising as long as the sale is made through an OTE/RDO member and for the same price. I just feel this is a strong point and  I would recommend your company and the advertising to anyone selling timeshare. In fact I am about to contact  a Mr and Mrs Annie Galvin and also a Mrs Victoria ElBay whom I believe still own timeshare. Thanks again for everything."

 
Mrs Young, By Email, July 2009
 
Highslide JS
 

"Thank you for your cheque in settlement of the above contract. I would like to thank you for the efficient and pleasant way you dealt with the transaction, and particularly for the prompt return of my (numerous) phonecalls !"

 
Mr Levy, Woodford Green, June 2009
 
 

"Thank you for the cheque received in advance of completion. Thank you for your help, it has been a long rock road for us, with not a lot of gain but at least we have got rid of the apartment. Without your help and patience for a "bewildered old lady" and my nieces computer I would have given in but we made it in the end and I will certainly reccomend you to anyone who wants help in the future with a similar problem."

 
Mrs Beaumont, Howden, June 2009
 
 

"I am writing to thank you most sincerely for the excellent service I have received from Travel & Leisure in purchasing a timeshare at Marriott's Marbella Beach Resort. Your website is very well designed, your sales person was polite, courteous, understanding and patient in dealing with my queries. I shall have no hesitation in recommending your company to my friends and would certainly use your services again."

 
Mr & Mrs Andrews, Wendover, May 2009
 
 

"This is to confirm the receipt and process of your cheque regarding the sale of our Pestana Miramar timeshare apartment. We have to say that of all the Timeshare companies we have had contact with, Travel & Leisure were the most professional. They said they could sell the timeshare; were realistic about price etc., in a difficult market; were pleasant and co-operative to deal with; gave appropriate advice regarding action; processed the documentation as they said they would; advised on time limitations; forwarded the cheque upon completion and returned as they stated they would, the advertising fee, etc."

 
Mr & Mrs Clarke, Northallerton, May 2009
 
 

"My husband and I would like to express our concern with regard to the length of time required by RCI for withdrawing from points which has delayed our purchase by so many months. We must confess that initially we underestimated the complications of the transfer of ownership, we thought timeshare is just a club membership we did not buy a house, so we did not do your company justice. With so many things going wrong with timeshare we worried. We can see now you have good knowledge of all that's need to be done and we will not hesitate to recommend you. We hope we will soon receive our documents."

 
Mrs Wright, Ely, May 2009
 
 

"We have received the £100 cheque for referring Mr Carlton to buy a timeshare from yourselves. We were very pleased to actually get it because sometimes these offers never come to anything . We will be going to Anfi this year and will tell you after what we think. Thank you for looking after us so well."

 
Mr & Mrs Denholm, Margate, May 2009
 
 

"Thank you for advising us that the ownership documents are being sent to us directly by the resort services and for arranging for the enrolment into the exchange system.We would like to say that we were impressed with the care and attention paid to us during the whole process, in particular the sales negotiator who took time to explain things without any pressure. Good sound advice.We have already told a few people we know about your people and may be coming back for another week if all goes well."

 
Mrs Karaskas, Birmingham, May 2009
 
Highslide JS
 

"Wonderful ! Thanks Angela. Cheque received. Very Grateful."

 
Mrs Dhenin, Guilford, May 2009
 
 

"Thank you so much for carrying out the conveyancing of our weeks at Orange Lake. We were fortunate in finding a buyer amongst our friends but had no idea how to go about transferring the ownership of the week to them. Your help and advice with preparing the new deed, notaries, taxes and recording the deed was invaluable and we are grateful we found you as we don't think it would have ever happened otherwise."

 
Mrs Baker, May 2009
 
 

"Thank you for sending on the cheque following the completion of the sale of my Anfi Timeshare week. I appreciate that Timeshare is not always easy to re-sell, particularly at the moment in times when people feel strapped for cash. Your service has been excellent throughout, and I simply wish to thank you for that."

 
Mr McLaren, Perthshire, May 2009
 
 

"Thank you for your letter dated 14th April 2009 enclosing the cheque for £2914.50. I would like to take this opportunity to thank you for all your help and assistance in the sale of my property and I would also add that I was very satisfied with the service provided by Angela, who was consistently polite and very helpful."

 
Mr Campbell, April 2009
 
 

"Thank you very much for the cheque, which arrived Friday 3rd April. I would also like to thank you for the very professional way with which you and Travel & Leisure have handled the sale of the above. Also in the matter of the fee's wrongly taken by Marriott. By keeping in touch, by phone and email, I could follow the progress of events. Should my husband decide to sell in the future, be assured that we know where to come."

 
Mr & Mrs Wright, Grantham, April 2009
 
 

"I wish to confirm receipt of the cheque for £2100. Your organisation has been totally professional and helpful throughout the sale of my Timeshare. Would use you again."

 
Mr Millward, Swanage, March 2009
 
 

"This morning we have received the above certificate from Diamond Resorts Internaqtional. Many thanks for all your help and guidance - We will be writing to you shortly expressing our thanks for the professional way in which you have acted during this transaction."

 
Mrs Shaw, By Email, March 2009
 
 

"Just a few lines to confirm receiving a cheque for £6424.50 as payment for the two Timeshares you sold for us. I will gladly advise anyone to go to Travel & Leisure Group to sell or buy any Timeshare. Other Timeshare companies are to me a bit dodgey but Travel & leisure are the best !"

 
Mr & Mrs Sabin, Sheffield, March 2009
 
 

"We are writing to confirm receipt of the cheque for the sale of our two weeks at Vista Gran Canaria. We would like to add our thanks for the great service that you have provided. We are very happy with the service from the Travel & Leisure Group. You keep us in touch at all times with what was going off. It was a quick and easy service you provided and we would not hesitate to recommend you to anyone who asked."

 
Mr & Mrs Massey, Nottinghamshire, February 2009
 
 

"I am pleased to tell you that I am very satisfied will all services received from you and your company. I can assure you that I will be more than happy to recommend your company to my friends, as well as any other interested."

 
Mr Rosholm, Norway, February 2009
 
 

"I look forward to many happy holidays with the family. I would have no hesitation in recommending your organisation to my family and friends. Thank you once again for your efficiency"

 
Mr & Mrs Terretta-Morris, Abergele, February 2009
 
 

"Thank you for the cheque for £3700.00 which we received today. We have been extremely pleased with the service provided by Travel & Leisure in the sale of our Marriott Marbella Timeshare, and thank you for your help"

 
Mr Jones, West Sussex, February 2009
 
 

"Thank you for your recent letter on the sale of the above Vistana Timeshare and confirm that we are in receipt of the cheque. If we know of anyone who wants to sell their Timeshare or RCI Points, then we would be very happy to send them to you. We are exceptionally pleased with the service in which you have given us, so thank you."

 
Mr & Mrs Mansbridge, Southampton, January 2009
 
 

"Received cheque for sale of Timeshare at Anfi Beach Club. We would like to thank you for your excellent services in handling the transaction. All phone calls were answered very quickly and all correspondence was also quickly attended to. At this moment in time we do not know anyone who is looking to buy. You have done a really good job and would recommend you to anyone looking to sell."

 
Mr Marshall, Renfrew, December 2008
 
 

"Concernant le contrat rappelé en object et en réponse à votre lettre du 11/11/08, je vous confirme avoir reçu votre virement de £5,754.00 montant de la vente que vous avez réalisée pour mon compte. Je vous en remercie vivement et vous confirme avoir apprécié votre action et la qualité de nos relations. Je vous prie d'agréer, Messieurs, l'expression de mes sentiments distingués."

{In response to your letter dated 11/11/08 I acknowledge receipt of your bank transfer for £5,754.00 which is the sale price you have achieved on my behalf. I thank you very much and confirm my appreciation regarding the attention you have given to this transaction and the quality of our relationship.}

 
Mr & Mdme Buecher, France, December 2008
 
 

"I am writing to confirm the receipt of the cheque for £2,400, many thanks. I just want to say that I am very pleased with the service I have received from your company. Many thanks for all your help"

 
Mrs Bainbridge, Stockton On Tees, November 2008
 
 

"Regarding the completed sale of my week at Mystic Dunes, I can confirm receipt of your payment by cheque. Can I take this opportunity of thanking you for your patience and good work throughout the whole transaction. I would have no hesitation in recommending your services in the future."

 
Mr McBride, By Email, October 2008
 
 

"I feel the buying process with Travel & Leisure Group and especially the good cooperation with you, as a link between the seller and buyer has been a safe and quick way to complete the transfer of our new apartment."

 
Mr Radahl, Norway, September 2008
 
 

"Can you please thank everyone involved for their professional service in dealing with this sale ? The whole transaction from initial point of contact to receiving the cheque was very smooth and other than signing a few forms, there was very little for me to do. I would not hesitate in recommending your company to anyone who wished to sell their Timeshare."

 
Mrs Madden, Salisbury, August 2008
 
 

"Please be assured that we would certainly use the travel & Leisure Group again, thank you also for advising us of the referral scheme. My experience with Travel & Leisure has been first class, with both Iain Wilson and yourself being very easy to contact and talk to"

 
Mr Dean, Chadwell Heath, August 2008
 
Highslide JS
 

"Thank you for the cheque of £3.956.70 I received on 17th July 2008. I consider this matter now closed with you and Anfi Group.I will recommend your company to anybody who would be interested to buy or sell a Timeshare and I would like to inform that I was very satisfied how your company dealt with the sale. I would like to thank particularly Martina Veya for her kindness and patience during all the procedure, the same with me as with my brother she helped in all correspondences necessary to close this matter." {translated}

 
Mdme Gardy, France, August 2008
 
 

"The service given to me has been excellent. From the first point of contact with yourselves through email to almost immediate phone call from Lora, then the legal and financial side by yourself. We could not believe how quick the sale has been. From first contacting you and receiving the cheque it took less than six months - incredible. Thank you again for all the help that has been given to us."

 
Mrs Sandison, Borehamwood, August 2008
 
 

"Thank you for the smooth transaction. Please also convey thanks to all concerned including Kellie and Jon. I have to say that apart from letters that have to be signed and sent by post, your email communications have been first class and have contributed to the speed at which the transaction was completed."

 
Mr Marner, Wembley, August 2008
 
 

"I am writing to let you know that my family have just returned from our first holiday at the property you sold us in Gran Anfi in Gran Canaria. I wanted to let you know how pleased we were with the apartment. Despite have bought resale at much less than Anfi sell for, everything was in place and welcoming for us. I think anyone who does not buy through you is wasting their money and I cannot recommend you enough.."

 
Mr Byatt, By Email, August 2008
 
 

"Received with thanks cheque for £7,000 for sale of contract TL8669W. For the second time, Travel & Leisure have handled Timeshare sale with a thorough, professional and courteous attitude. I would not hesitate to contact you first should the need arise."

 
Mr Cox, Wolverhampton, July 2008
 
 

"Thank you for the cheque for the sale of our apartment in Club Gran Anfi. Thank you for all your help and assistance with this. It was a great help to us and we found that you gave us assurance that you were a honest and trustworthy company. Once again, thank you."

 
Mr & Mrs Davis, Newton Abbot, July 2008
 
 

"Very many thanks for the cheque for the sale of our Marbessa Timeshare. In view of the situation in the UK bordering on a recession, I think you have done very well in selling our Timeshare. Always been a pleasure to talk to anyone of your staff. Very friendly people."

 
Mr & Mrs Cook, Guildford, June 2008
 
 

"I am pleased to advise you that I have today received my new membership certificate from Anfi so the whole transfer is now concluded. I would like to place on record my thanks to you and the Travel & Leisure Group being so helpful during my aquisition of my week at Anfi and I have already recommended your services to other Anfi users."

 
Mr Edwards, Pinner, June 2008
 
 

"We received the cheque today for the sale of our Timeshare and full refund of the original advertisment fee. Thank you for your above excellent service. We are both very pleased to have chosen T & L to handle our sale and will have no problem recommending your services to others."

 
Mr Flinn, By Email, June 2008
 
 

"I write to acknowledge receipt of the cheque you sent for the sale of our 2 weeks at Marriott Marbella resort. This now concludes the sale of all 6 of our weeks and I would wish to record our complete satisfaction for the service provided by your company. We are both wholly satisfied with it and wish your company all of the best in the future."

 
Mr & Mrs Barclay, Argyll, June 2008
 
 

"We received the check in the mail and appreciate everything you and all in Travel & Leisure have done for us. We will certainly recommend your company to anyone interested in buying or selling in the Timeshare market."

 
Mr & Mrs McMahon, By Email, June 2008
 
 

"I know we should expect high standards of service at all times but it doesn't always happen, however I had exceptional service from you. Both in the UK and in your overseas office, and could confidently recommend your organisation should an opportunity occur."

 
Mrs Shiells, Petersfield, June 2008
 
 

"Many thanks for all yourefforts regarding this sale. Having previously had some bad experiences with the timeshare resale business (specifically ****) it was a pleasure doing business with Travel & Leisure (and you can quote me on that)"

 
Mr & Mrs Pipe, By Email, May 2008
 
 

"I would like to take this opportunity to thank you for your assistance in the sale of our timeshare. Both my husband and I feel the service you offered was exceptional thoughout. We were well informed throughout the process, written correspondance was clear and detailed and there was always friendly advice on the other end of the phone. Many, many thanks."

 
Mr & Mrs Nicholson, Derbyshire, May 2008
 
 

"I write to confirm receipt of my cheque 13/05/08 and also to thank you for your help and cooperation during the sale of our timeshare. Once the offer was confirmed every step of the way and always given a timescale for the sale. Many thanks again for everything."

 
Mr & Mrs Peel, Disley, May 2008
 
 

"Without the incentive to win £100 in your monthly prize draw, I fully intended to write to you to compliment you and your colleagues on your excellent service during the whole of the transaction. In fact we are currently involved in a larger financial transaction and the service compared to yours is a very poor second ! We have on many occasions compared their level of communication and response to yours; it does no come close."

 
Mr & Mrs Mara, Birchington On Sea, May 2008
 
 

"Many thanks for your letter of 30 April with the certificate and other documents which completes our purchase of the afore. It has all gone very smoothly and easily - thank you very much indeed. Please give our thanks and greetings to Steve."

 
Mr Trembath, Chichester, May 2008
 
 

"I am writing to acknowledge receipt of cheque for £1665 for the sale of my Timeshare weeks. I was very concerned about the selling process of the sale especially in my recent widowhood. However I have received nothing less than exemplary help and guidance throughout the whole process, which has taken much less time than I imagined. I shall certainly have no problem in recommending your service to anyone. Thank you very much indeed."

Mrs Herbert, Dorset, April 2008
 
 

"In this letter we confirm reception of the promised cheque and thank you for the prompt settlement of the selling."

Mr Van Laethem, Belgium, April 2008
 
 

"Thanks a lot also for very nice cooperation with Mrs Veya, for her patience and everything. Any case when our friends decide to sell their timeshare for sure I will recommend your company."

Mrs Juhosova, Slovak Republic, March 2008
 
 

"What can I say ! Words cannot express my gratitude to you for the way in which you helped me over this Timeshare fiasco. I have certainly learned my lesson the hard way, when all I needed was to call you. I hope your company appreciate you - I'm sure they do ! I certainly do. I should have come to you in the first place."

Mrs Cherry, Northants, March 2008
 
 

"I write to say a big 'thank you' for all your help and advice in selling my elderly mothers timeshare which had been a big worry to us over the past 2 years since my father passed away. I must THANK-YOU for the wholly professional an efficient service that I have received from you over the past few months whilst all the paper work and transactions have been taking place. I have been most impressed by your courteous, helpful and informative customer care and would thoroughly recommend your exceptional service."

Mrs Bradbury, Hants, March 2008
 
 

"Both of use would like to thank you for your help in selling our Dona Lola apartment for us. We had eighteen good holidays there and sincerely hope the people who bought the apartment have the same enjoyment as we had. If we hear of anyone else who wants to sell their Timeshare we will have no hesitation in recommending you."

Mr & Mrs Malcolm, West Sussex, March 2008
 
 

"Over the last 2 years I have purchased on separate occasions 2 weeks at the Marriott Resort in Majorca. These purchases were done through Travel & Leisure Group. I am delighted to say the service levels I have received from T&L have been first class!. Such is my pleasure in the work of T&L Group that I have already recommended a friend who has also bought a week from them. We have no hesitation in recommending T&L as a great company to do business with.."

Mr Griffiths, By Email, February 2008
 
Click here to view letter
 

"Thanks very much for all your assistance and patience with this. I will definitely recommend your firm to anyone considering these type of transactions in the future."

Mrs Bassindale, By Email, February 2008
 
   

"We would like to say how professional your company has been in our dealings and you have helped make the whole process very painless."

Mr Capener, Rochester, January 2008
 
   

"Thank you for your cheque which we received on 26 Jan. Your service has been excellent, very prompt, helpful and friendly. Whenever I contacted Travel & Leisure, they were fully up to date on the status of our Timeshare sale. Thanks for your help."

Mr & Mrs Ledward, Brighton, January 2008
 
   

 

"Thank you very much for all your assistance handling these transactions. I will be buying more with such service you provide."

Mr Petersen, By Email, January 2008
 
   

 

"Your service on this transfer was excellent. You gave us a feeling of confidence throughout the process that you were in control. You deserve a raise !"

Mr & Mrs Downes, By Email, December 2007
 
   

 

"In an industry which is not renowned for honesty, transparency and fair trading, it has been a pleasure to work with your company. We found you to be quick, efficient and helpful. Your efforts on our behalf resulted in a satisfactory conclusion. We will certainly recommend you to others who may be interested in purchasing or selling a Timeshare, or converting to RCI points."

P L Hicks, Dorset, December 2007
 
   

 

"Many thanks for your help in selling our Timeshare. We are extremely pleased with your excellent services and we will not hesitate to recommend your company to any of our friends."

Mr & Mrs Jones, Shrewsbury, October 2007
 
   

 

"Just to say a big thank you to Steve & Angela Frankland who were both really helpful and informative. Nothing was too much trouble and everything was explained each step of the way. I will be recommending that friends and colleagues who wish to purchase a Timeshare give tRavel & Leisure a call. Thank you so much"

Mr & Mrs Rees, Llanelli, October 2007
 
   

 

"Many thanks for the cheque received 18th August, selling Sunset Harbour Club, weeks 16 & 17. Will keep in mind TRavel & Leisure if I hear anyone wishing to sell their Timeshare"

Mr & Mrs Owen, Sale, August 2007
 
   

 

"I have pleasure in stating, that the sale of my Timeshare (although lengthy no fault of the staff, went very well. I have nothing but praise for the staff especially Angie on ext 881111, who was very helpful and kept me informed of negotiations. Angie had the common decency to reply to my calls, which in this high-octane world is very rare. Again thanks to all participated in this sale."

Mr Marshall, Purfleet, August 2007
 
   

 

"Just a few lines informing yourselves of how extremely happy and impress we are with your exceptional service with regard to the purchase of our Timeshare at Paradise Kings Club. We found you all to be polite and very helpful and prompt with any queries or information that we required. We would not hesitate to recommend your company to anyone wishing to purchase a Timeshare because we know they would receive exceptional service from yourselves."

Mr& Mrs Kimble, Basildon, August 2007
 
   

 

"I thank you for completing the above and hereby acknowledge receipt of your cheque in my favor for the sum of £1378-00 as payment in full for the sale of my timeshare to the American buyer. I would have no hesitation in using your services for any future transactions that I may have and I thank you for your friendly and curt ious manner that you applied to this contract"

Mr Roberts, Manchester, August 2007
 
   

"Just a quick line to let you know we have just had our two weeks holiday at the about (Miraflores). You were right, we were not disappointed. We can't wait for next year !"

 
Mr & Mrs Doran, By Email, June 2007
 
 

 

"I must admit I did have my doubts as to whether we would get our money, as we have used other companies in the past and lost money. We would recommend your company to others for the service we received"

Mr Blake, Kent, June 2007
 
   

   

"Thank you for all your help and expertise in this transaction. I would like to say how well it was handled and your personal help on matters was greatly appreciated. This transaction was very much 'new ground' for me and I had to rely wholly on your knowledge and answers to my many questions. You were spot on all through and the whole thing was far from the nightmare I had imagined it might be. Many thanks again and all good wishes to yourself and to your company for the future."

Mrs Pattinson, Oxon, May 2007
 
   

   

"Thank you very much for your good and fast paperwork. It was a pleasure to talk to you. I did trust you. This is very important for ma as I had no chance to meet you face to face due to the big distance to Switzerland. The cheque £8406 reached me last Friday. Thanks a lot"

Mrs Weber, Switzerland, April 2007
 
   

   

"Many thanks for your help with all aspects of the sale, and would be happy for either ourselves or others to use you in the future."

Mr & Mrs Heewey, Barnstaple, March 2007
 
   

   

"Many thanks for the cheque for £2999.41 as conclusion of the sale of our Timeshare at The Royal Savoy, Madeira. Can I thank you for all the help and trouble you have painstakingly undertaken to complete the sale"

Mr & Mrs Paterson, Cyprus, January 2007
 
   

   

"Just a quick note to say thank you for all your assistance and to confirm that we have now received our membership certificate for Pine Cliffs. It has been a pleasure dealing with you, we have been immensely impressed by your speed, professionalism and attention to detail. We would not hesitate to use your services again or to recommend others to you."

Mr & Mrs Winter, By email, December 2006
 
Click here to view letter
   

   

"Thank you very much for the service you have given, it has been absolutely first class and trouble free. I was a bit dubious about selling the property through an agent but from the first phone call you have made it trouble and worry free. I would certainly recommend the Travel & Leisure Group to anyone "

Mr Norman, Anglesey, December 2006
 
   

   

"Many thanks for your handling of this transaction, which was dealt with professionally and promptly at all stages - we were amazed to receive this offer within days of contacting you !"

Mr & Mrs Chadwick, Newark, November 2006
 
   

   

"After several unhappy experiences with Timeshare we are delighted that at last a reliable source of purchaser is available through yourselves. Our thanks to you and Steve for your excellent service. We shall not hesitate to deal with yourselves again and recommend you."

Mr & Mrs Hatton, Brighton, November 2006
 
   

   
"Thank you for all your help and I shall certainly recommend Travel & Leisure to anyone wishing to sell a timeshare."
P Wilson , Dorset, October 2006
 
   

   

"We write with reference to our recent purchase of the 3 bedroom penthouse suite at Pine Cliffs, and would like to thank you all for the excellent service you have provided from start to finish. Tony Cole certainly kept us fully informed throughout the negotiations with the vendor, and we would like to thank him for his professionalism and courteous service he has provided. Also your conveyancing department have also been excellent and the whole transaction in purchasing this property has been very smoothly run. We would certainly recommend your organisation as a truly professional organisation to do business with."

Mr & Mrs Gough, Fareham, October 2006
 
   

   
"Could I add that I am very happy with the processing of this transaction. Your company has kept to what was agreed and even when we had questions about the process and time scales, the advice given over the telephone was clear and accurate. I would be very happy to recommend your company to anyone else in our situation of wanting to sell a timeshare."
Mr Fleetwood, Lymington, September 2006
 
   

   
"Well done for such a efficient service!!! There's hope for Timeshare yet!!!."
Mr & Mrs Hatton, Brighton, September 2006
 
   

   
"The cheque arrived safely and I have already commended your high quality service to a number of friends. Thank you."
Mr & Mrs Sydney, Doncaster, August 2006
 
   

   
"We would like to thank the Travel & Leisure Group for all your help in our purchasing a silver week timeshare. You were always so pleasant and helpful and put us under no pressure. Grateful thanks to Angela Frankland for always keeping us up to date with what was taking place. Thank you again. "
Mr & Mrs Gibb, Aberdeenshire, August 2006
 
   

   
"This letter is to thank you for helping us achieve the purchase in time and helping all go smoothly. As first time buyers, we have been extremely happy with your company and would have no hesitation in recommending you. "
Mrs Braithwaite, Wirral, August 2006
 
   

   
"Thank you for the cheque you sent for the completion of selling my Timeshare. I was very pleased with your personal help towards me as you know I was going through a difficult time, so once again, thank you for everything."
Mrs Endley, Ipswich, August 2006
 
   
"Thank you for the cheque. I am sorry for the time it took dealing with the resort."
Mrs Barnard, Cumbria, August 2006
 
   

   
"I write to confirm receipt of the cheque for the sale of my Timeshare. May I take this opportunity to express my complete satisfaction with yourself and your company in the professional way that this transaction has been conducted. There has been much bad publicity regarding timeshare sales with some horror stories, but I will certainly promote your company to any of our family or friends who may in the future decide to sell their Timeshares. "
 
Mr Peters, Cornwall, May 2006
   
   
"Thank you for your kind and speedy service"
 
Mr Walsh, Chorley, March 2006
   
   
Response to questionnaire -

Q - What was your impression of the conveyancing service ?
A - "First class !"
 
Mr & Mrs Day, Mansfield, January 2006
   
   
"Private selling is difficult and you asked for no money up front."
 
Mr Wilson, Gran Canaria, December 2005
   
   
"I am writing to express my thanks for the thoroughly professional way you handled the sale of the property concerned. Too many people today are prepared to find fault and moan about organisation's likes yours. I found at no time any negative suggestions about the sale of my timeshare. Your staff were very easy to talk to and again very professional.
 
Mr Nelmes, Preston, November 2005
   
   
Response to questionnaire -

Q - How did you find our sales staff ?
A - "Friendly, helpful and informative "
 
Mr Alderman, Lincoln, November 2005
   
   
Response to questionnaire -

Q - What was your impression of the conveyancing service ?
A - "Progressed like clockwork."
 
Mrs Graves, Nottingham, November 2005
   
   
Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "Good price and refund of fee on sale."
 
Mrs Smalley, Bolton, November 2005
   
   
Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "Because they were well informed and knowledgeable and all references to the company were excellent."
 
Mr & Mrs Wells, Shrewsbury, October 2005
   
   
"We have been more than satisfied with the service provided by your organisation and will have no hesitation in recommending your services to others. Thank you for all your help."
 
Mrs Wigman, Wiltshire, July 2005
   
   

Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "My parents are selling through yourselves and if we even decide to buy or sell again, we would use Travel & Leisure "

 
Mrs McGuinley, Bolton, July 2005
 
 
"Thank you for the cheque in settlement. Your service will be highly recommended by me it was first class "
 
Mrs Hodgson, Stokton On Tees, July 2005
   
   

Response to questionnaire -

Q - Did they advise you on the best options to suit your particular requirements ?
A - "Yes - Beyond our expectations. Really good solid advice on our rights when buying a resale"

Q - Why did you decide to use Travel & Leisure ?
A - "Prompt response to initial contact. Regular contact to update on what was available. Excellent service"

 
Mr & Mrs Spall, Beccles, June 2005
 
 
"I would like to take this opportunity to congratulate you on the very professional way you handled my recent purchase. Working in the Timeshare industry myself, it is refreshing to see a company such as yourselves working to a very high standard. Mt dealings with firstly David James and then with Angela Frankland were enjoyable and stress free. I was so impressed with your services I have a referral for you."
 
Mr Shaw, Bingham, June 2005
   
   

Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "Basically because you had the place/week/price we wanted. However we did speak to other companies but found Travel & Leisure the easiest and most efficient to deal with. And yes we would use you again should the need arise. "

 
Mr & Mrs Marshall, Wirral, May 2005
 
 
"Many thanks for your letter of 4th April together with enclosure which came as a pleasant surprise. Thank you for your efficient service and courtesy throughout. We have two other timeshares possible to dispose of in the next 18 months so we will be contacting you. Many thanks once again "
 
Mr & Mrs Ludlam, By Email, Mar 2005
 
 
"I knew what I wanted but Ian bent over backwards to help when the first sale fell through. I used Travel & Leisure because my friend recommended you and I will definitely use you again. You have been very very helpful during this purchase."
 
Mrs Walsh, Wirral, September 2004
   
   
"Thank you once again for the service performed in obtaining the warranty deeds relating to the timeshare and a special thank you for the extra help given in securing the two weeks at the end of March to enable us to use it for the first time. I fully understand that this was something extra you helped us with but we could not go at any time during 2004. "
 
Mr & Mrs Jones, Isle Of Bute, Jan 2004
 
 
"We write to confirm receipt of your cheque for £5,400 in respect of the sale of our timeshare at Cameron House, and thank you for your very professional and friendly service that you have provided us with"
 
Mr & Mrs Budge, Fife, November 2003
 
 
"Iain Wilson was excellent - very straight forward to deal with"
 
Mr Maynard, Somerset, November 2003
 
 
"I wish to thank you sincerely for your excellent service, I shall certainly recommend you !"
 
Mr Smith, Wales, July 2003
 
 
"Thank you for your letter confirming the sale of our Island Village. We have received your cheque for £2500.00. We shall certainly refer anybody who is interested in buying property to you"
 
Mr & Mrs Burnett, Kent, July 2003
 
 
"I researched various companies over the Internet. I chose Travel & Leisure because they were able to answer all the many questions I put to them"
 
Mrs Bullen, Edinburgh, June 2003
 
 
"We would like to thank you most sincerely both for your great courtesy and personal attention and trust that we may yet have the pleasure of doing business with Travel & Leisure which is obviously a first rate organisation of integrity"
 
Mr Dawes, Ayre, May 2000
 
 
"I would like to thank Steve for his helpfulness. I have spoken to many timeshare companies and have been told many untruths and it seems now I have found a company that I can trust and recommend to others"
 
Mrs Bloomfield, York, Oct 2000
   
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